REFUND & CANCELLATION POLICY
Last updated: 15 July 2026
1. Scope
This Refund & Cancellation Policy applies to paid TripNestIQ digital travel-planning services purchased through easytripnest.com.
TripNestIQ provides digitally generated travel plans, including personalised itinerary content, travel suggestions, estimated budgets, booking guidance, PDF download and email delivery, depending on the plan purchased.
TripNestIQ does not directly sell flights, accommodation, tours, transport or package holidays. Refunds for bookings made with third-party travel providers must be requested from the relevant provider under that provider’s terms.
2. Digital Delivery
TripNestIQ plans are delivered digitally.
After successful payment, access should normally be activated automatically. The plan may be displayed on screen and may also be available as a PDF download or email attachment.
You are responsible for entering a correct email address and checking your spam or junk folder.
If you have paid but cannot access the purchased service, contact:
easytripnest@yahoo.com
Please include:
• the email address used at checkout;
• the date and approximate time of purchase;
• the plan purchased; and
• a description or screenshot of the problem.
Do not send your full card number or card security code.
3. Your Right to Cancel
Where applicable, a consumer purchasing a digital service online may have a statutory 14-day right to cancel.
If you expressly request that TripNestIQ starts providing the digital service immediately and acknowledge that your right to cancel may be lost once the service has been fully performed, delivery may begin immediately after payment.
Your statutory right to cancel is not removed unless the legal requirements for immediate performance and acknowledgement have been met.
Nothing in this policy limits rights that cannot lawfully be excluded under Irish or European Union consumer law.
4. When a Refund or Other Remedy May Apply
Please contact us if:
• payment was taken but the purchased TripNestIQ access was not activated;
• the digital plan was not supplied;
• the PDF or email delivery repeatedly failed and the issue could not be corrected;
• the purchased service was materially different from the description shown before payment;
• the service had a significant technical fault; or
• you were charged more than once for the same purchase because of a technical error.
Depending on the circumstances, we may:
• restore access;
• regenerate the plan;
• resend the PDF or email;
• correct the technical problem;
• provide the purchased service again;
• issue a partial refund or price reduction; or
• issue a full refund.
Where a refund is legally due, it will be made without undue delay and normally within 14 days, using the same payment method used for the purchase unless otherwise agreed.
5. Situations That Do Not Normally Qualify for a Refund
Subject to statutory consumer rights, a refund will not normally be provided solely because:
• you changed your mind after the digital service was fully delivered following valid consent to immediate performance;
• you entered an incorrect destination, date, traveller number, budget or preference;
• you dislike an AI-generated suggestion;
• you decide not to travel;
• a flight, hotel, activity or other third-party price changed;
• a third-party provider changed availability, terms or schedules;
• a third-party provider cancelled or refused a booking;
• you did not use available credits or access before their displayed expiry;
• your email provider placed the message in spam or junk, where the plan remained available on screen or by download; or
• your device, browser, internet connection or settings prevented normal use and the TripNestIQ service itself was working.
These exclusions do not apply where the service was faulty, not supplied, not as described, or where applicable law gives you a remedy.
6. Duplicate or Unrecognised Charges
If you believe you were charged twice or do not recognise a TripNestIQ charge, contact us promptly at:
easytripnest@yahoo.com
The bank statement descriptor should appear as:
TRIPNESTIQ
We may ask for the purchase email, date, amount and the last four digits of the card. Never send the full card number or security code.
7. Third-Party Travel Bookings
TripNestIQ may provide affiliate links, widgets or buttons leading to third-party providers such as airlines, hotels, booking platforms, activity providers and transport services.
A booking made through a third-party provider creates a separate contract between you and that provider.
TripNestIQ cannot issue refunds for:
• flights;
• accommodation;
• tours or activities;
• transport;
• insurance;
• package holidays; or
• other travel services purchased from third parties.
Please contact the provider that accepted the booking and payment.
8. How to Request a Refund or Cancellation
Send your request to:
easytripnest@yahoo.com
Include:
• your full name;
• the email address used at checkout;
• purchase date;
• plan purchased;
• amount paid;
• reason for the request; and
• any relevant error message or screenshot.
We may ask for reasonable information to verify the purchase and investigate the issue.
We aim to acknowledge requests promptly and provide a substantive response within a reasonable time.
9. Refund Method
Approved refunds are normally returned through Stripe to the original payment method.
The time taken for the refunded amount to appear depends on Stripe, the card issuer and the customer’s bank.
10. Chargebacks
Please contact us before opening a chargeback so that we have an opportunity to investigate and resolve the issue.
This does not remove your right to contact your bank or card issuer where appropriate.
11. Changes to This Policy
We may update this policy to reflect changes to the service, law, payment providers or consumer-protection requirements.
The “Last updated” date shows the latest revision.
12. Contact
EasyTripNest / TripNestIQ
Email: easytripnest@yahoo.com
Website: https://easytripnest.com/
TripNestIQ: https://easytripnest.com/tripnestiq/
Country: Ireland
